Shipping & Delivery Policy

Last Updated: 2026-10-20

At RosterRig, our goal is to deliver your custom sportswear as quickly and safely as possible, no matter where you are in the world. Because every jersey is custom-made to order, please review our production and shipping timelines carefully before placing your order.

1. Order Processing & Production Time

Unlike ready-to-wear clothing, all our jerseys are custom-printed, cut, and sewn specifically for your team.

• Design Proofing: 1-2 business days (we will send you a digital mockup for approval).
• Production Time: 7-14 business days after design approval. This includes fabric printing (sublimation), cutting, sewing, and quality control.

Note: During peak seasons (e.g., before major sports tournaments or holidays), production times may be slightly longer. We will notify you via email if there are any significant delays.

2. Shipping Methods & Delivery Times

We ship all orders directly from our manufacturing facility in Yiwu, Zhejiang, China. We partner with reliable international carriers such as DHL, FedEx, UPS, and local postal services to ensure your order arrives safely.

Estimated shipping times after production is complete:

• Express Shipping (DHL / FedEx / UPS): 5-10 business days
• Standard Shipping: 10-20 business days

Please note: These are estimated delivery times and do not include weekends or public holidays. Delivery times may vary depending on your destination country and customs clearance processes.

3. Shipping Rates

Shipping costs are calculated based on the total weight of your order and the destination country.

• The exact shipping fee will be automatically calculated and displayed at checkout before you complete your payment.
• Free Shipping: We may offer free standard shipping on orders over a certain amount. Please check our website banner or promotions for current offers.

4. Order Tracking

Once your order has been produced and shipped, you will receive a Shipping Confirmation Email containing your tracking number and a link to track your package.

Please allow 24-48 hours for the tracking information to update in the carrier's system. If you haven't received your tracking number within 14 business days of design approval, please contact us.

5. Customs, Duties, and Taxes

RosterRig is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, VAT, etc.) are the responsibility of the customer.

Customs policies vary widely from country to country; please contact your local customs office for more information before placing your order.

6. Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you realize there is an error, please contact us immediately at hello@rosterrig.com. If the order has already shipped, we cannot reroute it.

7. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us immediately at hello@rosterrig.com with your order number and photos of the damaged items. We will work with the carrier to resolve the issue and ensure you receive a replacement or a refund as quickly as possible.

8. Contact Us

If you have any questions about our shipping and delivery policies, please reach out to our support team:

• Email: hello@rosterrig.com
• Address: Yiwu, Zhejiang, China
• Response Time: We typically respond to all inquiries within 24 hours (Monday - Friday).